The spirit of Service Excellence is about human values, dignity and respect. It is a Code of Conduct and a commitment to live out the rights of the customer. This area of expertise deals with the creation of a ‘people centered, service-oriented ethos’.
All best practice organizations place enormous value on their customer / supplier relationships.
The better the collaboration between customer and supplier teams, the better the creation of value. The first step in creating this collaboration will be to verify the list of customers and suppliers identified earlier and to engage them in all improvement activities.